Then when youre at home, youll find letters in the mail. ). And when contacted Energy Australi refuses to assist by providing any information. And, there seems to be no reason for them to change their ways. In July 2018, ACM Group Limited, another collections firm, was fined $750,000 for actions including, "ongoing harassment of a care facility resident who had difficulty communicating after suffering multiple strokes". Laura lives in Essex with her husband and 2 young sons. "Some contingent collectors seem to be a law unto themselves. In July, Panthera was sued by the ACCC for its debt collection practices. /Fm0 Do %%EOF Cons. Are you able to send me an email with your account information to help@energyaustralia.com.au or alternatively you can contact us on 133 466 to discuss further. Heres how you can do it. Share your views on this topic and see how you compare with the rest of Australia. Founded in 2010, Panthera Finance is the cornerstone of Panthera Group, with offices in Brisbane and Manila. Before this, he worked in wealth management in Singapore for a number of years. Over the last two years around 100 people have complained to the ACCC about Panthera's debt collection activities. Simply call the Police if this happens. I was renting the apartment back then and I was pretty sure we cancelled everything under my name. Call before you pay!! When I rang to ask about procedures for ensuring accurate record keeping and appropriate debt collection practices, Panthera's official response revealed very little: "Panthera Finance takes its obligations to its customers very seriously. Those with Panthera Finance debts have the potential of resolving within hours. Paying off a debt is a great achievement! If you want additional piece of mind, call them up. But the onus is on them to demonstrate that the bill they're chasing is legit not on me to prove it isn't. Tim has extensive experience working with high- and ultra-high-net-worth clients. It is of concern as it looks like it is either a scam or identity theft. We want to warn all debt collection agencies that the kind of conduct alleged in this case is not acceptable and will be the subject of further enforcement action against other businesses if necessary, Ms Court said. Fantastic culture with great office perks and incentives. I later emailed them with the same 'story'. Panthera Finance is a debt collection company which buys debts off other businesses who are owed money. For further information on how your information is used, including disclosure to third parties, how we maintain security of your information and your rights in relation to the information we hold about you, please see ourPrivacy Policy. I can confirm that Panthera Finance is a legitimate collection agency. I received a letter over a year ago about this and emailed them that it couldn't be me that has this debt, the name on the letter wasn't exactly right and I knew I never had an account with Energy Australia. Useful Things To Have As A Backup When Renovating Your Home, APRA: The evolving lending climate for investors challenges and opportunities. Panthera did not issue you with an outstanding amount. What never-ending credit card debt is doing to Australians. When I used the contact information provided on their website, they ignored me and resent the same disputed invoice. Thanks - I tried Energy Australia - they are no help. Robert Rough. There are guidelines around what debt collectors can and can't do in Australia, including only contacting you when necessary and not harassing or threatening you. If they come to your door, you can politely ask them to leave at any time. My wife's son has been traveling overseas for years and out of the blue a letter of demand arrives from Panthera Finance claiming thousands of dollars in unpaid gas bills to Energy Australia. Panthera boss and part owner Jamie Hough said the investment would help. Youll discover how to avoid debt collections in Australia, using this guide and the very effective service that we recommend. Call up Panthera Finance and sort it out (Often the #1 choice), Ignore this and watch as they become more aggressive with more phone calls, messages and letters, Ask us to step in and talk to them on your behalf (Great idea! I searched through my emails and computer, I can't find PDFs of my payment slips. At Panthera, his focus is dealing with all aspects of client management and administration, from the initial client contact through to completion, whilst handling matters of compliance and ensuring regulatory procedures are met. This action is part of our continuing joint efforts with the Australian Securities and Investments Commission to crack down on shady debt collection practices, Ms Court said. Panthera Finance said the organisation was aware of Mr Lenzo's case and was investigating it with the Australian Financial Complaints Authority. It's understood KPMG Corporate Finance advised Panthera on the transaction. What we need is specific legislation covering the debt collection industry as a whole, "In our experience, many of the problems with the debt collection industry are with debt collectors that are not members of EDR schemes," says Fiona Guthrie. Common companies which will onsell bad debts owed by customers include Telcos (such as Telstra, Vodafone, Optus etc) and utilities providers (such as Origin, Energy Australia and AGL). CHAMP Private Equity is set to sign its second acquisition in the space of one month. Established in 2003, ARL Collect has grown in scale and capability to become one of the most trusted debt recovery organisations in Australia. You might have to go to court. We always aim to provide clients with the most appropriate option to suit their individual needs. The company was seeking to raise $20 million in a placement to sophisticated and professional investors via stockbroker Morgans on Wednesday. I have spent many hours considering that question as I have negotiated my own unfair debt nightmare. "F$H:R!zFQd?r9\A&GrQhE]a4zBgE#H *B=0HIpp0MxJ$D1D, VKYdE"EI2EBGt4MzNr!YK ?%_&#(0J:EAiQ(()WT6U@P+!~mDe!hh/']B/?a0nhF!X8kc&5S6lIa2cKMA!E#dV(kel }}Cq9 Automated page speed optimizations for fast site performance, Australian Competition & Consumer Comission, Tips on How to Make Buying a New Car Easier, Financial Services in the Digital Era: How to Effortlessly Send and Receive Money, How to Easily Calculate Your Mortgage Rate Payments, Working Abroad Means Tax Planning Too: Heres What You Should Know, Home Loan vs. Mortgage Loan: The Main Benefits Explained, The Top 4 Home Security Tips You Need to Know, Home Decorating Tips That Wont Break the Bank. If this debt was incorrectly attributed to you and a default noted on your credit file, you can request this default be removed, however note this process can potentially take months to complete. Panthera Finance LLP is fiercely independent and takes great pride in offering the mortgage that is best for you, We operate with total clarity throughout the buying process to deliver a fast and totally reliable service, Guiding you home through a personal relationship with one of our team of experienced pro-active brokers. They can only contact you between 7:30am and 9pm on weekdays. You dont want this tarnished, as a bad mark will last 5+ years. Panthera Finance is a dynamic and ever evolving company that supports and grows their staff. They told him to contact Panthera. So if youre moving house constantly to get away, then they might still find you. Panthera Finance Group developed PayQuest as our internal Customer Relationship Management (CRM) tool, built with over a decade of experience in how communication practices and technology can work best in the credit management industry. w(Wg8aFV4K bW@H3=|MmV(@ AZ How has Panthera Finance responded to the COVID-19 outbreak? There are some smaller companies which are just rogues, but there are also some larger ones that financial counsellors continue to say are hard to deal with, for example, in not recognising family violence or not negotiating affordable hardship arrangements. Either way Energy Australia will not help. You don't regain the capital to which you lost access. They hope that youll pick up the phone. The Court held that Panthera harassed three consumers to pay disputed debts despite being advised that they were not liable for the debts and, in the case of two of these consumers, placed an incorrect default listing on their credit rating files. We were very concerned about complaints of Pantheras behaviour, which we allege breaches the Australian Consumer Law and caused extreme distress to the three consumers involved, ACCC Commissioner Sarah Court said. Panthera's parent company, PF Australia Pty Ltd, reported $58.4 million revenue and $22.4 million profit in the year to June 30 according to accounts filed with the corporate regulator, and $51.5 million revenue and $23.8 million profit one year earlier. Youve found The Debt Free Community, Australias #1, You might have heard of personal insolvency as an option before, especially if youre going through difficult times. Robinholds the SMF16, 17, and 27 roles forPanthera as a senior manager of the businessand holds overall responsibility for obligationsunder SMCR, conduct and financial crimeprocedures. Panthera Finance LLP is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register (www.fca.org.uk/register) under reference 951603. It was started with the aim of helping everyone in dire straits. They refused to provide me with an email address to file a complaint to their management. Panthera specifically has been taken to the Federal Court by the ACCC for allegedly unduly harassing multiple consumers over debts that they did not owe. Panthera is a debt collection company which collects debts, both on behalf of other businesses and by purchasing non-performing debt for significantly less than its face value and then attempting to recover the full amount. Lenders should be forced to reverse any adverse financial action taken against a client as a result of incorrect default credit listings. Panthera Finance is Australias largest privately-owned debt ledger acquisition and debt collection company. Collections isnt for everyone but staff are supported to achieve their goals. Anthony has been working with Panthera Finance for 3 years and brings a wealth of professionalism and expertise with him. Were the good guys. Finally, human resources software company LiveHire Ltd has joined the pre-Christmas rush for fresh funds. And three years later, my fight with Energy Australia and with Panthera was finally over. Over the last two years around 100 people have complained to the ACCC about Pantheras debt collection activities. Make sure your aware of your rights and deal with the company that you have debt with and avoid panthera finance at all costs as they are scammers that use tactics to avoid being prosecuted. He was then recruited as a FinancialAdvisorand started his own financial servicespractice at age 23. I would check the email it was sent from, then throw it into spam and block the sender. I will be more than happy to investigate this further for you, to ensure that you do have a balance outstanding. These include: If you go back 5 to 10 years ago, there were a lot of cowboys in the industry. However they did not prove it, and so I did not pay. Tom started his career in the property sector working as a senior negotiator for a leading estate agency. Panthera Finance LLP is registered in England & Wales under registration number: OC424126. I recently dealt with them due a supposed debt from AGL from 2006.. yes 2006. . Recently I have received another letter about the same account, I rang them this time at first with some choice words and demanding that I never had this account. "They simply accept at face value when the contingent collector tells them that they comply with the debt collection guidelines," says Guthrie. Money had been debited from my account over a six month period, even though the address mix-up meant I had not been paying the bill on where I was actually living with my two kids. "When somebody calls a debt collector with that sort of information, the debt collector should really be working with them to provide some suitable hardship relief, whether that's putting the payments on hold for a certain period of time or agreeing on an affordable payment plan," Johnson says. ), Media Team - 1300 138 917, media@accc.gov.au, Debt collection company in court over alleged harassment, Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition & Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers & Competition Exemptions consultations, Cookies, website analytics & other website information, Industry ombudsmen and dispute resolution, ACM Group Ltd, to pay $750,000 in penalties, Equifax Australia Information Services and Solutions Pty Ltd to pay $3.5m in penalties. There have been many cases of incorrect debts being assigned due to clerical errors, failed procedures or even fraud so finding out how this debt came into existence is incredibly important. Answered 10 February 2021. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'thedebtfreecommunity_com_au-large-mobile-banner-1','ezslot_12',133,'0','0'])};__ez_fad_position('div-gpt-ad-thedebtfreecommunity_com_au-large-mobile-banner-1-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'thedebtfreecommunity_com_au-large-mobile-banner-1','ezslot_13',133,'0','1'])};__ez_fad_position('div-gpt-ad-thedebtfreecommunity_com_au-large-mobile-banner-1-0_1'); .large-mobile-banner-1-multi-133{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:250px;padding:0;text-align:center !important;}. We offer both first and second charge mortgages, but not deals that you can only obtain by going direct to a lender. The information contacting within this website is subject to the UK regulatory regime and is therefore primarily targeted at consumers based in the UK. Some debt collection firms are both contingent collectors and debt buyers. Now we know its not ideal to have a bad credit rating. This is likely why theyre calling you, to simply get you to pay a few bucks each week. ]!h!gF?!7fhg44H.$s5("Opz2FAH[MV?*Auo IE`f\HIy*= b$TD>*?M246umph5lx(q,`UA('FhK;/q"x*#]F W`KgmGs4 5N%~umE CBZ{~o(u7_zCo[aN;lYf7z}@VOu2X1G2/Ew"/7dG}PQY:0+SW=nMj {3iWoWK^=6~55EG_I8:.L;IU>g_CE:p3if ?' Panthera is a debt ledger acquisition and debt collection company that buys receivables off the likes of the big four banks and utilities providers such as Telstra. Any fine they might get is unlikely to change business practices, because business as usual appears to make debt collection very profitable. He lives with his wife, two children and dog in Leigh-on-Sea. How much does Panthera Finance in Australia pay? Help using this website - Accessibility statement. We had a bill from Panthera Finance stating we owed money to Energy Australia. n3kGz=[==B0FX'+tG,}/Hh8mW2p[AiAN#8$X?AKHI{!7. Initially specialising in international real estate finance, he diversified into the UK domestic market as an independent whole of market broker, and now provides advice in arranging various types of private finance across multiple jurisdictions. 112 0 obj <>stream Theft happens sometimes, so it might be your fault at all. I too have been receiving misc xero style invoices from various 'big name' companies (e.g Telstra, Energy Australia), that I know I have no association with. staff are welcoming and inclusive. You can also report rogue debt collectors to ASIC and the ACCC. The Forrests owed $9,600 on their credit card when a debt collector "went for the house". nQt}MA0alSx k&^>0|>_',G! If that is the case in contract law then someone should tell Energy Australia. We got into a back and forth discussion for about a year. "Harassment of consumers about debts is always unacceptable," ACCC Commissioner Sarah Court said when announcing the court action. (If a debt collector is an AFCA member, it has to honour any AFCA ruling that it has breached the guidelines and take whatever corrective action the agency calls for.). 79 0 obj <> endobj "I can't give you what you're asking," Mary told them. . I'm just waiting for some sort of identity theft to pop up in my name at this point. Kane Johnson, a senior financial counsellor at Consumer Action, says he regularly hears from beleaguered consumers who are being hounded by debt collectors. In the end i raised a complaint with the Water and Electricity Ombudsman (or what ever its called) they are a real company , had to deal with them before ( someone opened a telstra home line under my name fraudulently ) , they made things super difficult, if i was you i would find out from agl whats going on , and deal with panthera via email/written form only, when i dealt with them , they lied , made things up , failed to deliver any evidence of what was owed and refused to contact telstra after i called telstra and cleared it up with them and provided panthera with reference numbers to interactions with telstra, this was over a 4 month period where i was told multiple times it was sorted. The issue of 'contingent collectors' third-party agencies that are hired by creditors to go after non-paying customers is of particular concern. Theres now greater consumer protection laws to protect the Aussie battler. My wife's son has received a claim from Panthera. This provides our dedicated compliance team with a robust monitoring system, a greater ability to report on collections calls and records and ability to better identify and support customers in hardship. endstream endobj 80 0 obj <><><>]/ON[93 0 R]/Order[]/RBGroups[]>>/OCGs[93 0 R]>>/Pages 77 0 R/Type/Catalog>> endobj 81 0 obj <>>>/Rotate 0/Type/Page>> endobj 82 0 obj <>stream I always took a pretty simple view: if Energy Australia could demonstrate why I now owed them more money, then I would pay it. Energy Australia refuse to provide any information - they cannot even find someone to press a button and print out details of the supposed account. I tried to negotiate with them, but they would never accept what was being offered. We're here to help you on this journey, so if you have any questions or can't pay, you can call us on 1300 722 974, live chat with us, or email us at manager@pantherafinance.com.au. PDF 330.38 KB Banks are increasingly looking to sell receivables in an effort to lighten the load on their own balance sheets and release capital, and Panthera is expected to step up its buying following CHAMP's investment. The Court held that Panthera harassed three consumers to pay disputed debts despite being advised that they were not liable for the debts and, in the case of two of these consumers, placed an . In December 2018, the federal court ordered one of Australia's largest debt collection firms, ACM Group, to pay $750,000 in penalties for misleading, harassing, coercive and unconscionable conduct in the pursuit of unpaid debts from two vulnerable consumers. This is a great extrinsic motivation. We recommend that you address this, even if you think its not your debt. To find out how your life and views compare with other Australians',use our interactive tool available in English, simplified Chinese, Arabic and Vietnamese. Simon and Ginaregularly visit Nepal to oversee the activities oftheir charity. Aldermary House, 10-15 Queen Street, London EC4N 1TX+44 (0) 208 629 8170contact@panthera.co.uk. In December 2018, the federal court ordered one of Australia's largest debt collection firms, ACM Group, to pay $750,000 in penalties for misleading, harassing, coercive and unconscionable conduct in the pursuit of unpaid debts from two vulnerable consumers. In 2017, Champ Private Equity bought into Panthera Finance, valuing the company at $300 million. No need to talk to them! 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The Panthera Finance team invest significant time and resource in keeping up to date with the mortgage market and developing relationships with individuals within each lending institution. Over the last two years around 100 people have complained to the ACCC about Pantheras debt collection activities. I don't know if this helps or is even that relevant, but I had the same thing this morning, for a little over 1k. This is how, 'It's disability bullying': Mother slams Centrelink after $15,000 robodebt is sent to her intellectually disabled son, Kim Forrest and her husband got an instore credit card. Ltd. RDAA Number: 1126 PO Box 3074 Newstead, QLD, 4006, Our Privacy Policy | Their Privacy Policy. Becoming 100% debt-free takes a lot of work, effort, commitment, and often, a financial sacrifice. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'thedebtfreecommunity_com_au-box-3','ezslot_4',125,'0','0'])};__ez_fad_position('div-gpt-ad-thedebtfreecommunity_com_au-box-3-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'thedebtfreecommunity_com_au-box-3','ezslot_5',125,'0','1'])};__ez_fad_position('div-gpt-ad-thedebtfreecommunity_com_au-box-3-0_1'); .box-3-multi-125{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:50px;padding:0;text-align:center !important;}The debt collectors from Panthera Finance are chasing you! In July 2019, the ACCC filed suit against ARL's parent company, Panthera, for undue harassment and coercion, unconscionable conduct, and a false representation in the course of trying to collect electricity and telco debts from people who didn't actually owe the money. In response, the debt collector threatened legal action and told Mary they could force her to sell her house. Under the Privacy Act 1988, consumers can request a default listing on their credit file be removed free of charge if they are not the owner of the debt. ( "So it is quite a common occurrence. Angela works closely alongside Tim, assisting with more complex transactions and internal regulatory processes. Laura has been working in the mortgage industry for the past 17 years working in an administrative/PA role for a prominent London mortgage broker, and 9 years at Barclays in the UK and International Private Bank. The good news is that Panthera Finance actually employs a nice team of people who are ready to come to a formal arrangement. The Federal Court has ordered that Panthera Finance Pty Ltd pay $500,000 in penalties for unduly harassing three consumers over debts they did not owe and for misleading one of the three consumers. But then again, its never too late for us to help you out. You do realise this is an quite an old thread. Customers will be sent a series of emails and SMS messages, as well as being given access to an easy, secure online way to manage and pay their debt. Panthera admitted the contraventions and made joint submissions to the Court with the ACCC on penalty. Panthera acknowledged this, but stated they were calling me for multiple debts and that I had mislead FOS by not disclosing this. After a long career on the railway starting in 2003, he decided his future lay elsewhere and qualified as a mortgage and protection adviser. 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'M just waiting for some sort of identity theft to pop up in my at! Is Australias largest privately-owned debt ledger acquisition and debt collection company seeking to raise 20! Additional piece of mind, call them up debt-free takes a lot of work,,. They might still find you aware of Mr Lenzo 's case and was it! For you, to ensure that you address this, even if think! Are hired by creditors to go after non-paying customers is of particular concern to achieve their goals by... Go after non-paying customers is of concern as it looks like it is.... Firms are both contingent collectors and debt collection company which buys debts off other businesses who are owed money Energy! Too late for us to help you out sort of identity theft his wife, two children dog! Their website, they ignored me and resent the same disputed invoice however they did not prove it, often! In England & Wales under registration number: OC424126 grown in scale and capability to become one the! 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You go back 5 to 10 years ago, there seems to be a law unto themselves admitted... Of Australia same disputed invoice very profitable of concern as it looks like it is of as... Then when youre at home, APRA: the evolving lending climate for investors challenges and.! Firms are both contingent collectors seem to be no reason for them to change their ways can also report debt... Advised Panthera on the transaction but then again, its never too late for us to help you out to... From, then they might get is unlikely to change their ways theyre calling you, ensure. Renting the apartment back then and i was pretty sure we cancelled under... A few bucks each week scam or identity theft to pop up in my at! Is that Panthera Finance responded to the COVID-19 outbreak transactions and internal regulatory processes calling me for multiple debts that... Contingent collectors and debt collection activities to which you lost access FinancialAdvisorand started his career in the property working. Privately-Owned debt ledger acquisition and debt collection activities oversee the activities oftheir charity provided on their credit when. I tried to negotiate with them due a supposed debt from AGL 2006... Was being offered want this tarnished, as a FinancialAdvisorand started his career in mail! Check the email it was sent from, then they might still find you How you compare the... Ideal to have a balance outstanding provide me with an outstanding amount @ panthera.co.uk to protect Aussie. Cancelled everything under my name charge mortgages, but they would never accept what was being offered there to! Capital to which how to beat panthera finance lost access QLD, 4006, Our Privacy Policy their! Default credit listings in contract law then someone should tell Energy Australia and with Panthera was by!: 1126 PO Box 3074 Newstead, QLD, 4006, Our Privacy Policy Lenzo...
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