We ask for your patience as response and hold times may be longer than usual. And I will pay my loan on the last day of the grace period EVERY month and when they call me I will treat them like ### and be a rude as possible to who ever calls me. Please help!! They won't talk to me. With that said, you do have rights and by simply understanding them and knowing how to exercise them, you can hold Selene Finance accountable for their actions. If you execute properly, you can use this as leverage to block foreclosure action. Desired outcome: Also, I was trying to dispute $1371 they charged for insurance. Selene Finance | Better Business Bureau Profile (bbb.org) and they appear to be running the same scam here in Tallahassee, sitting on payments until after the grace period then charging late fees. Too many complaints with several as being unresolved. [protected] I refused it based on the fact that they could not promise a refi much less give details on condtions of refi. I have requested a pay off. And after reading all of the posts I can see which posts are from real people like me and which ones are from Selene employees. Contact Information. The original plan for loan modification was to change the interest rate on the loan from the original rate to a more favorable rate. Since they are a debt collector, they must abide by the FDCPA. They just added $2000 in Corporate Advance Balance Fees since my August 1 statement (today is August 8.) I'm losing everthing after my dad passed away on February 5, 2022. How can we find a reputable lawyer to file a class action? The moment I found out that they bought my mortgage, I contacted them and asked if I could start making my monthly payments and also set up a plan to repay the arreage. I will call their office everyday and harass everyone that answers the phone. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Been with Flagstar Bank for 5+ years, never had a problem and received the letter from Flagstar that my mortgage has been sold. They fought me every step of the way. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Victim since 2007, Need help foreclosed my house with no deed of trust in October of 2021 audit was done used as exibit A Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Selene finance is a Bogus Company and be never allowed to operate in Mortgage selling business in USA including Texas.. Im also an ongoing victim with recorded proof of their negligence and lies. Basically you can pay into your forebearance program for 4 months only to be turned down for a refi. US Attorney General. WE ARE JUST OBJECTS. Selene Finance LP has unscrupulous and deceptive practices. This rating has decreased by -8% over the last 12 months. 9990 Richmond Ave Ste 400. Suggest an update Phone Numbers phone Support Phone 877-735-3637 Contact Phone 877-735-3637 Email Addresses email Support Email CustomerService@SeleneFinance.com open_in_new Locations place HQ Address 9990 Richmond Ave Ste 400 Houston , TX 77042 So why did they take out another house payment on April 15th directly from our account? xZmona?h}'@rqQAhGMD9n}gfIKqI?%zun."y*Ks{g-X/v^fD`mn9isLI :@ wq+[wR/xb24##51:j,QW!!pmH.bS';&ixE 0/|_f O"R@,Ev!m\R0~.Ry+=>K.B?GfwHt$w',H(D_K"~JZXJ.a6CO|@2&..WGXFcuiDwx w`fzcC[[f_gp,M^Ogq[.P^$;GjW+y;b]%]VfD7*Di:cCt1\h;4V:cquAIKMnr.qQ What Is The Standard Mortgage Payment Grace Period? Department at Review updated: Feb 02, 2022. For example, if you have a credit card with a 16.24% APR and your grace period is 21 days, any balances that linger after the 21-day grace period will be charged a 16.24% APR. Until that time FU Selene finance! \VCr$o@#+O["t-p@ru$gi m+?hl$Czr{>-WxS: I am also in the process of taking legal action against them. Both in the fact that Flagstar sold my loan and the fact that I'm scared as s*** that Selene now has it. Hello! Oh my goodness! Something tells me they are double dipping on my escrowed tax and/or insurance. Average of 79 Customer Reviews. I am in the same situation - stuck on the never ending remodification treadmill. They told me they have a 60 day grace period where I dont have to pay the mortgage, but wont tell me my new account number or method of making my June 2022 payment. Bank of America sold our mortgage to Selene in September of 2014. My account started with Bank of America then after a request for a modification they sold it to Seterus bank then they sold the account to Selene Finance after being approved for a mod loan that never came true. Then they started to foreclose on the house that ive lived in for 22 years. Because the loan is under water, we can't re-fi on our own. I think they are trying to avoid me to make me late so they can pull some of the crap that is listed above. By all the statements & complaints all over the place, this company should not be able to remain. There are different types of grace periods, including those for mortgages, car loans, credit cards, student loans, and health insurance. Deceptive acts such as padding debts, distorting escrow accounts and bait + switch are typical tactics used by Selene. Want to join lawsuit, Similar things happened to me was transferred to Selene Finance in 2015, after Bank Of America approved me for loan modification trail period, had only one month left and was notified Selene was new service. Every time I send them documents they request, they tell me they didnt receive them I had scanned and emailed them to the address that they gave me to use. I have never been late. This is not uncommon in the industry, but it does happen often in the industry of real estate finance. I could have stopped foreclosure 8 days ago if I was able to pay $4480 by May31 and I brought that money. I will be taking extra care to get my payments to them, and may bump them up to get my house paid for in advance. My loan from FlagStar was sold to Selene too! Selene Finance focuses on strong loss mitigation strategies for diverse third-party clients, spanning from large banks to government agencies. please call me to discuss. Do you know the Law Firm that filed the initial Class Action Suit against Selene Finance? Selene Finance has absolutely no intention of helping you, only removing you from your home and turn a profit for the investment company/bank they are working for. I would love to file a suit against them as they have caused me so many problems and unnecessary stress. My mortgage was sold to Selene in July of 2021. Summary I hope the worst for Selene. Employee in Dallas, TX. In fact, we covered your Selene complaints today on our radio show The Daily Complaint and provided a pathway for success to include how to contact the CFPB - thank you all for posting your complaints online via Complaints Board so that others will have the opportunity to learn from your experiences in dealing with Selene Finance. Then, they suddenly foreclosed my house. This review was chosen algorithmically as the most valued customer feedback. They are sneaky. I would always send it before the month was up so it did not show on my credit report. I cant wait to sell my house so I don't have to deal with mortgage companies ever again. SELENE FINANCE LP PREAUTHORIZED AUTOMATIC CLEARING HOUSE (ACH) DEBITS AGREEMENT (DIRECT WITHDRAWAL) Borrower Name Co-Borrower Name Property Address Phone City, State, Zip Selene Loan # The undersigned hereby authorizes Selene Finance LP ("Selene") to initiate electronic transfers from my When I called I was told to identify myself and ask why. A month ago I got a call from a Daniel Ellis regarding a loan modification. The debt collectors like ASC, SPS, SLS, Green Tree, Bayview, Caliber, Selene, Ocwen and Nationstar are simply just piranhas but they can be beat at their own game too just like the big banks can be defeated. Fitch does not publicly rate Selene Holdings, LLP's credit and financial strength. Exactly on the first, even though payday doesn't always fall on the first; otherwise, late fees. Financial planner in West Deptford Township, New Jersey. Ultimately attempting to destroy your credit so that you cannot go elswhere for another loan! Because my escrow account was in the negative and this was to get it caught up. All the representatives I talked told me they wont foreclose. Texas . I made sure if they accept the payment even last day. The card was not authorized to have made the payment of 391.21 on or about 10-11-18. Claims Administrator: Rust Consulting. Find top employees, contact details and business statistics at RocketReach. Per the divorce agreement he decided to retain the home and wait to sell it due to the market at the time. Hi all, Arrived on the 14th at 12:50am. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 10 0 R] /MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> They are trying to push me into foreclosure.. TO ALL DISTRESSED HOMEOWNERS, I am a victim of a loan modification and very high fees that have incurred in my I also need a referral in Kansas for a real estate title attorney. My credit was damaged because of their practices and now it has been hard to refinance. Selene finance is a private company based in Chicago. They assured me everything would be fine and not to worry. I had no choice 4 years ago other than to file chapter 13. They claim they will reimburse me the $30 for the stop payment. Once I finally got someone, she just raved about how great their company is even though the system wouldn't be updated until Monday with my account info. Everyone here needs to file with the: Because Selene Finance mess my accounts so badly for a year and half telling me loan modification is in process later demanded all the funds and threatened to take over my property including deed. Find company research, competitor information, contact details & financial data for Selene Finance, LP of Coppell, TX. I was also offerred a forebearance program. Texas . I encourage EACH of you to do the same. Phone Number (800) 735-2989. I routinely look for posts to answer in hopes that it will not only bring hope and optimism to those homeowners and borrowers in distress but also some basic information to assist in fighting the banks like Bank of America, Chase, Citi and Wells Fargo that are "too big to fail" but yet don't appreciate the bailout that we provided in their time of need. Im in Tx and i need help on refinacing. Share your photos and videos with others to prove the truth of your words. I think they may be including another scam. I am the lady that has lived in my home 32 years paid $46,000.00 and now owe 51,000. We are well-capitalized with a heavy investment in technology and innovation. You cannot get your sign up to receive communications by email, you have to mail a form to sign up for automated payment and they had me mail them proof of insurance and my tax bills sent to them. Instead, they demanded that the borrower must pay an upfront fee to the company before the bank offers to negotiate a loan modification. Bank of America just sold my note to Selene, and that is not a typo. Create your signature and click Ok. Press Done. I was able to help my Mother successfully get a settlement with them. I also suggest hiring an attorney, mine has helped tremendously. I also was transfered from Flagstar to Selene and I also had a Corprate Advance which I Found out was a duplicate payment from Flagstar and I am now trying to get that taken care of. From conversations with my representatives, there may be an investigation of Selen by my state. Please help. Hmm my wife and I hover at around 800 credit score. Selene, did a fraudulent loan modification last year of October. Selene provides a high-touch portfolio management approach to servicing loans. Don't know forgered signature. I have file many coplaints with this company nothing been done if you go to Facebook and go to selene finance complaints theirs somone staring petition with selene you guys should joyed ! Can someone please help me!! Save my name, email, and website in this browser for the next time I comment. They are also in bed with the NJErma program. They requested that I put a stop payment on the check and pay them over the phone for Jan. Yes, I was very late for the payment, but they were willing to do loan modification and I was negotiating. and never ever consider them . I paid my December 1st house payment on November 20th through the payoff of loan - reimbursement of exce. We received a letter from them saying it was denied and they were still moving ahead with foreclosure. B. billybob57 of Milwaukee, US. Employee (Former Employee) - Dallas, TX - October 15, 2022. Im losing everthing after my dad passed away on February 5, 2022. I finally got a "back up" number from the complaints department. Required fields are marked *. Finally I knew I was never going to complete my Chapter 13 and gave up and threw in the towel, switched my 13 to a Chapter 7 and walked away. Recommended Reviews Also, this repayment plan was never done in writing. We suffered a hardship, then unemployment during COVID, and unbeknownst to us our house was auctioned. I would like to be included in the Class Action Lawsuit. Founded in 2007 and headquartered in Houston, Texas, Selene Finance is a residential mortgage company. where you can easily view transaction history, make payments and obtain information too much gas. From conversations with my representatives, there may be an investigation of Selen by my state. The insurance grace . This review was chosen algorithmically as the most valued customer feedback. I have a loan modification and they never paid my property taxes last year. On 1/29/21 I did a Selene Finance LP has unscrupulous and deceptive practices. I received a copy Hurricane Irma damage my house 15 months ago.I received a check from my insurance company and send it to the loss draft department at Selene finance 8 weeks ago. <> Not happy about this! Selene is clearly wrong in their behavior, regardless of acting as a debt collector or a mortgage servicer, and they have violated all of your consumer rights. If you suspect a fraud attempt, we encourage you to contact your loan resolution representative at (877) 735-3637 or email us at CustomerService@SeleneFinance.com. Maybe then Selene will wake up and smell the coffee! I was given no choice after $98,000 is what they stated my original loan amount was in 2008 (Whole new story there), 2008-2011 beginning no problems payments on time, BOA paid my annual tax I was behind on of $2300 and set up a escrow account for $5000 deficiency around May 2011 by August 2011 they added another $2500 or so making the deficiency over $7500 then demanded payment immediately needless to say Intent to Accelerate notices, then letters from some Trustee I had never heard of started sending notices of intent to forclose. Type Private Status Active Founded 2007 HQ Houston, TX, US | view all locations We went into a loan mod process for 18 months with Bank of America. I mailed my payment to them and enclosed my flagstar coupon so they could cross reference. I do not know that if I had gotten it in writing if it would have disclosed this information, but I was never told I would receive paperwork about this agreement nor did I receive anything. 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