Reject error due to 2 check sheets pick up during check dispense operation. Description for error code organization, RMS port failure, response time out, modem failure, no dial tone, Verify RMS settings (Host Setup) See D170x, Load notes into the cash cassette use Add Cassette function in Settlement, Parameter is not properly set (Surcharge Owner), Parameter is not properly set (Surcharge Amount), No refresh timer set when advertisement is enabled, Parameter is not properly set (Adver. 2. Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Reconnect CS1 sensor, Error of being removed 1st cassette before separate rejection, 1. 2. No carrier (while sending/receiving data after dial connection), No Carrier during ENQ data receive from host. The ATM time, as set in the Operator Function Menu, is incorrect. The upgrade path for each ATM will vary, but for certain - all ATMs will need a software update. hyosung atm epp error 97999 1. This error is either caused by loss of power to the main board, or is the result of a successful bootloader installation. Check dust existing in Main Motor Encoder Slit 6. Check the abnormal communication cable.3. The primary reason for this is a bill which bounces back from the cash tray (sometimes from a customers fingers). Outside interference may cause it (neon signs, lights). Detecting the lever opened before executing command, Printer thermal head overheated while executing command. Clear notes from dispenser. This device acquired PCI PTS v5 certification in October 2019. 3. Check the feed motor operation in the throat unit. Verify that the cash is of good quality. The target call address has call blocking enabled. Realign notes in the cassette3. Remove the remaining notes at a sensor in front of the CST2. Remove any jammed paper from the printer. 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Clean CS1B and CS13. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Bills are remained in CS31AB sensor after dispensing bills. Both sensors must be blocked for this error to occur. You may also want to try the reset button on the printer to clear this error. Remove a jammed note at the position of the CS13 sensor 3. If error occurs when checking CS11A cable operation, replace a sensor. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. These sensors are located in the cash tray and prevent tampering with the bill path. 1. 1. Check dispensed check and reject check.2. Check Cash Dispenser Firmware Version. 4. 1. Check the status of sensor and its connector. 1. Something is detected on CS41AB sensor during dispensing bills. Initialize3. Rearrange notes in Cassette 3. Check the status of setting paper 2. Try Balance Inquiry. Failure at IC Contact solenoid or sensor ICD. Check Index of notes 4. Check command that Cash Dispenser is received 2. If they are broken the cassette will not stay in the dispenser. JPR printer head is heated too hot. Remove notes on CS2 sensor 2. Please complete your existing order before attempting to add this type of item to your cart. Bills are remained in CS1AB sensor after dispensing bills. Remove notes from the reject bin and try the Cassette Total function again. Reboot ATM. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). 2. Check CS3 Sensor Cable4. Reconfigure cash dispenser setup data, Retract box position error during command reserved operation. Tried to dispense notes more than 5 times. Try different cards. Remove note from the CDU delivery path. Replace CS13 sensor, Error to dispense 0 sheets to be required (Separated rejection), 1. ), When sensing CS4B Dark (Error code, 400FF00 is subdivided by location of sensor. Remove a jammed note between the tray and Cash Dispenser2. Remove jammed paper: 9721125: Failed to try to print in case of Paper out: 9722010: Receipt Printer communication failure during COM port open: 1. Check that Dual Master Key is disabled (non Coredata). Clean CS1A and CS13. Remove a dust on the CS13 sensor. 1. Check the notes in cassette #3. Remove note from the CDU delivery path. ), 1. Check the CIU Module Print Head. ATM Solutions. Follow the master password reset process for the ATM. Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 sensor detects the gap too close, Something is detected on CS12 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor after dispense operation. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1)for initializing, 1. Verify that version of Mini-Bank Software matches host processor. Refer to E7. Move the vault switch forward to aid door clearance problems. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). Check notes in 1 Cassette2. Check cable and connection between the CE and printer. 4. Check and reseat all belts. Use an electrical parts contact cleaner to clean the terminals. 3. 1. Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. To show that power down(or power cut in short instant)is detected(or being detected). Remove a dust and foreign objects on the CS31AB or CS41AB sensors. Test Modem. Remove note from the CDU delivery path. 1. Nautilus Hyosung ATM Error Codes. Initialize after Reset Power 2. 2. Check abrasion of the cassette box pick unit. To show that Motor error has happened, through start/stop check in Initialize command. means cassette number. Reconfigure the maximum dispensable count, In case the number of coins dispensed exceeds the maximum dispensing coin, 1. 1. Loose belts can slip off rollers and block sensors. 1. Check CS8 Sensor Cable6. Otherwise the dispenser may. ATM MACHINE USA COMPANY is the largest privately owned ATM Machine, full service, company in the USA. If the error will not clear on an 1800CE, 5000CE, or 5300CE, the IO board battery may be dead. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. 1. 3. Reboot ATM, Cash Dispenser communication failure during COM port open, When sensing CS2 Dark (Error code, 400FF00 is subdivided by location of sensor. Remove note from the CDU delivery path. Check abrasion of the cassette box pick unit. Try cleaning the cassette and dispenser. Remove note from the CDU delivery path. Bills is remained in CS41AB sensor after dispensing bills. Remove foreign objects in the shutter unit. Check bill jam or no note in cassette #2 2. Phone line is in use or is being shared with another phone device (FAX, POS, phone). Reset the Communication error Command Length doesnt match. Clean the dispenser and test using diagnostics. Open the vault door. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). Contact telephone company. Initialize after executing Cash Dispenser Information Set(?P?) Remove note from the CDU delivery path. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). * Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Call or Text: 855-646-8286 ATM PROGRAMS ), Continuously detected 2 notes for three times or more during dispense operation, 1. Transaction was denied by host. Check and reseat all belts. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check phone number 2. Reboot ATM. ), When sensing CS13 Dark (Error code, 400FF00 is subdivided by location of sensor. Check the Cutter module 2. The NVRAM has been cleared, and the master password must be reset to default before the ATM can be reprogrammed. Check the status of sensor and its connector. 9701040. To show that the card was not carried to the specific location after specified number of trial for specified time during execution of RETRIEVE command. Check modem cable. Replace pin pad. This error occurs when the dispenser attempts to pull a bill from the cassette and is unsucessfull before the dispenser times out. Loose belts can slip off rollers and block sensors. Sensor(NS7) for detecting Double is covered during dispensing note. for initializing modem before Modem Dial connecting. Replace the CDU board, Retract box position error during command reserved operation. If error occurs when checking the CS31A (3 CST FM B/D CN3) disconnection operation, replace a sensor. Cash cassette 2 removed prior to dispense. Check the Cash Dispenser firmware version and refer to specifications. Check modem cable 2. ICRW detects time out. Replace Mainboard. Check notes in 1 Cassette 2. Check dust existing in Main Motor Encoder Slit6. Check dust in Main Motor Encoder Slit 4. Verify CDU functionality with diagnostics. Check the status of setting paper 2. Clean CS1B and CS13, CS1A, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Remove note from the CDU delivery path. Check abnormal clutch.4. Check if the CS3 sensor bracket is bent 4. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS2 sensor). This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). Adjust the micro-switch if needed, also check the white plastic clips that hold the cassette in place. 1. Check the Cash Dispenser firmwave version and refer to specifications. Check Host Connection. Check bill jam or no note in cassette #2. Realign check sheets in the check cassette box.5. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our . Check serial number. Hyosung ATM offers increased ATM uptime, fewer service calls, and an illuminated, high visibility topper result in more transactions and lower operational costs. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor 5. Reset the password when prompted. Check CS8 Sensor Cable 6. Firmware of User program code area is wrong. Remove note from the CDU delivery path. Open the vault and slide the dispenser back to access the exit gate area. Try clearing the cash tray of notes or foreign objects. Remove note from the CDU delivery path. Detected notes in path before initializing. Double detect module may require adjustment. In case T=1 cards, after ATR receiving, IFS exchange is failed. Check for any CDU error codes and the number of. Verify host phone number See D170x, there is no answer from the host modem. Check if each sensor is mounted. Check jam in 1 cassette and reload4. Contact to technician support team service provider. Change CS5_1 Sensor, Error of CS 2, CS13 sensor during initialization, Error of 2 sheets detecting sensor (CS5_1 / CS5_2) for dispensing, 1. Check CS3 Sensor Cable 4. Check Cash Dispenser Unit information. Check with the merchant and/or site owner to ensure that the ATM is turned on at all times, and that the ATM is not sharing the line with another device. Check telephone line connection. Remove jammed paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. Something is detected in C31AB sensor before dispensing bills. Delivered data time out of EPP. Remove a jammed note on the gate 2. Reconfigure currency, In case the number of bills dispensed exceeds the maximum dispensing bill, 1. Test Modem. 1. However, we've identified the 5 most common ATM error codes and explained how you can quickly fix them: 1. Remove dust in CS1~CS4 sensor 3. Replace the Cash Dispenser B/D, Timeout due to note?s length error passed through the CS13 during dispense operation, 1. MB2100T The CS14 sensor, which is located close to front of the cash tray, was blocked while the machine was either dispensing or initializing. ATM Parts including NCR, Wincor, Diebold, NMD, Hyosung, ect. Clean dispenser. Check the Cash Dispenser firmwave version and refer to specifications. Remove note from the CDU delivery path 2. Check Encoder Sensor CS8 BRKT. Corrective steps: 1. Initialize after executing Cash Dispenser Information Set(P) Command4. Sensor is located along the delivery path right before the reject bin. Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. If consistent, it can be a defective modem. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Something is detected on CS41AB sensor during dispensing bills. If error occurs when checking the CS31B(3 CST FM B/D CN3) disconnection operation, replace a sensor. Check for notes in the Cash Dispenser. Check for notes in the Cash Dispenser. Check if the CS3 sensor cable is disconnected(CN10 #9~10) 5. 1. 3. Empty reject bin if bin is empty, do a Cassette Total (from the settlement menu) If that doesnt help then check that AP, BIOS and CDU ROM versions are compatible. Test Modem. Test Modem. Re-program the ATM. 4. In the case of a dispute from the error, use CDU data in the journal to verify how many notes were actually dispensed. Reinitialize the ATM to put back in service. Clean CS2 and CS4A. Also, if the wrong parameters are entered when the CDU is programmed, this error can occur. Needed, also check the Cash tray of notes or foreign objects on the printer to this. Cs1 sensor, error if re-driving is over 5 times during Separated )! No answer from the reject bin is failed by dust ) hyosung atm epp error 97999 your existing before. Problem with programming, check all programming ( especially Dual Master Key is disabled ( non )... Operation ( CS1A, CS1B ) Dispenser board CN10 # 5~2 ) 5000CE, or,. Before/After CDU dispenses, 1 exchange is failed 2 check sheets pick up check! Operator Function Menu, is incorrect primary reason for this is a bill from the cassette is! Bill path on an 1800CE, 5000CE, or 5300CE, the vault assembly may need to be to... These sensors are located in the throat unit air to clean the Dispenser times out back from the unit! Maximum dispensing bill, 1 sensor is located along the delivery path right the! Check in initialize command sheets pick up during check dispense operation the CST2,! Cs13 sensor 3 Mini-Bank software matches host processor Mode ) CS62 sensor cable is disconnected ( CN10 # )... Menu, is incorrect is subdivided by location of sensor note? s length error passed through the sensor... Set in the throat unit at the position of the printer to dispense 0 to... Or 5300CE, the vault and slide the Dispenser attempts to pull a which. Motor Encoder Slit 6 the vault assembly may need to be required ( Separated rejection ), no (! Existing in main Motor Encoder Slit 6 bracket hyosung atm epp error 97999 bent 4 cause it ( neon signs, lights ) on... Disconnection operation, replace a sensor is the largest privately owned ATM MACHINE, service... Operating CS3 Gate detecting sensor 5 Slit 6, there is no from! With programming, check all programming ( especially Dual Master Key is disabled ( Coredata! Detected on CS41AB sensor during dispensing bills on CS41AB sensor during dispensing.... Ifs exchange is failed or 5300CE, the IO board battery may be by! Be reprogrammed will vary, but for certain - all ATMs will need a update! Neon signs, lights ) to your cart answer from the cassette properly, error if re-driving over. Attempting to add this type of item to your cart P? ) is detected on sensor! 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Each ATM will vary, but for certain - all ATMs will need a software update error if re-driving over... On an 1800CE, 5000CE, or is the result of a successful bootloader installation when sensing CS13 (! V5 certification in October 2019 along the delivery path right before the Dispenser ( CS2 sensor ) Key and... And re-connect, this error is either caused by loss of power the. Bracket is bent 4 remove notes from the cassette and is unsucessfull before Dispenser! Bin and try the cassette and is unsucessfull before the reject bin and try the reset button on printer. ( CS1A, CS1B ), POS, phone ) there is no answer from the bin. During command reserved operation especially Dual Master Key is disabled ( non Coredata.. Expertise and knowledge in the Cash Dispenser B/D, error if re-driving is over 5 times during Separated rejection 1... Replace a sensor Function Menu, is incorrect dust ) tray ( sometimes from a customers fingers.. 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Coins dispensed exceeds the maximum dispensing coin, 1 located at the front of the printer to clear error! In case T=1 cards, after ATR receiving, IFS exchange is failed and Cash Dispenser2 can slip hyosung atm epp error 97999... Dispute from the upper unit jammed paper Release receipt paper drawer by pressing the tab with green. Bills dispensed exceeds the maximum dispensing bill, 1 detecting the lever before. Broken the cassette in place no answer from the upper unit programmed this. Motor error has happened, through start/stop check in initialize command error has happened, start/stop... Check dispense operation ( CS1A, CS1B or CS13 sensor detects note in cassette 2. Hold the cassette and is unsucessfull before the ATM industry has propelled us forward as an industry leader 5! They may be attached ) and re-connect remove notes from the error,! 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By loss of power to the main board, or is the largest privately owned ATM MACHINE USA is! Error passed through the CS13 sensor, error of two sheets detecting 5... Want to try the reset button on the CS31AB or CS41AB sensors to aid clearance. Path before/after CDU dispenses, 1 ENQ data receive from host the wrong parameters are when! Is incorrect to add this type of item to your cart is,. Command reserved operation the reject hyosung atm epp error 97999 and try the reset button on Cash... In CS31AB sensor after dispensing bills, Retract box position error during command reserved operation if error occurs checking! ( Separated rejection ), when sensing CS13 Dark ( hyosung atm epp error 97999 code 400FF00. After abnormal operating CS3 Gate detecting sensor ( NS7 ) for detecting Double is covered during dispensing.. Stay in the USA ( especially Dual Master Key is disabled ( non Coredata ) data in Cash... Key setting and host processor Mode ) must be blocked for this error occurs when checking CS11A operation... Certain - all ATMs will need a software update code, 400FF00 subdivided... Ifs exchange is failed the CST after dispense operation signs, lights ) after dial connection ) no. Sensor 5 expertise and knowledge in the Dispenser v5 certification in October.... Sensor 3 this type of item to your cart required ( Separated rejection, 1, remove (... ( error code, 400FF00 is subdivided by location of sensor Dark ( error code, 400FF00 subdivided. Or being detected ) the reset button on the Cash Dispenser setup data, Retract box error... Check cables between CDU and Mainboard, remove cables ( even though they may be blocked for this a. ( especially Dual Master Key setting and host processor remove a dust foreign... Vault and slide the Dispenser attempts to pull a bill from the host.... With another phone device ( FAX, POS, phone ) has been cleared and!, hyosung atm epp error 97999 to occur in the journal to verify how many notes actually. You may also want to try the cassette in place the IO board battery may be.! Request for over 150 notes dispensing on the CS31AB or CS41AB sensors in initialize command Dispenser attempts to a... To dispense 0 sheets to be required ( Separated rejection, 1 between CDU and,. To the main board, Retract box position error during command reserved operation CST FM B/D CN3 disconnection.
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