The BT Home Hub 4 has four antennae and is capable of dual-band Wi-Fi. It is odd so many local people posted that they had issues on Facebook (Sky and BT internet) during this period. 12h58. Blue light but no wifi or internet connection. Monthly cost changed on Tuesday - no internet since then! How do I create a wireless connection to my BT Business Hub 3 using WPS? If youre not an IT wiz, its unlikely youll know where the issue is coming from, or youll just assume its the broadband messing up. Select your hub from the options below to see what they mean. If it's your broadband activation day, it can take until midnight for this to happen. If either of these fixes the issue, then there is a problem with your phone wiring. 30-05-2020 Then check the other end of the Ethernet cable is plugged into the WAN port of your Hub correctly - you'll hear a click. Connect a device to your Hub using a cable or wi-fi. Open a web browser and follow the on-screen help wizard to get connected. How does the speed test look? The "Ready" light: This should be on 24/7. I would just report a line fault / do a line test and report it as a phone line fault. make sure your device is connected to the WiFi network. If you've still got a problem speak to the manufacturer or supplier, The light will go back to a brighter, steady blue once you're connected, Press the WPS button on your computer or device (you've got two minutes), Your Hub is trying to connect to the internet or connecting via WPS, BT power save mode is activated or there's a problem with your Hub. You can switch it on via the Hub Manager. Press the Restart button on the back of your Hub. 31-05-2020 22h09, Yes - it says Hmmmm it cant reach the page ( I think that was on one of me earlier pictures), on 17h47. Wait a couple of minutes for the Power light to glow blue. Re: BT Hub - Blue light on but no internet on any devices. Check if you need microfilters and if so, that they're correctly installed. steps to setup CloudFlare DNS on iPhone or iPad. If you haven't turned the lights off, check the power button is on, the power supply is plugged in correctly at the mains and the power is on. If it's still red your Hub might be faulty. The lights will appear in this order: Other lights that you might see Did this help? 22h06. I have this exact problem. My workaround has been to manually enter DNS settings on each device. Any help very much appreciated. I've run a few tests down your line and I'm not picking up any issues, except when I'm running a log check I'm seeing the username your router is still trying to connect with isSETUP@PLUSDSL.NET. 22h19. My router has a blue light but can't get any internet on pc or mobile. Check the power supply and that your Hub is turned on. As an aside I rang connections PM today. If you are still experiencing issues there are a few things that you can do to try and fix the problem. The light will turn steady blue when your Hub is ready. If it's flashing red, it didn't connect - give it a couple of minutes and try again. He it trying to book an engineer (external) to check the line. Check your cables. 30-12-2016 Check all of your cables are plugged in correctly. Press and release your Hub's restart button. How long has this been happening?What does it say after you log into the router: Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. You'll need to reconnect devices such as Smart TVs and gaming consoles manually. 01-06-2020 If not then you can just undo the above steps and now know that it isn't a problem with DNS settings. 31-05-2020 If a cable is disconnected, a line is faulty or the port is faulty on the BT hub are . This table shows how long each stage of the start-up process should last. Hi @TheAlanB, a blue light normally means everything is ok on the broadband network and your Hub is working. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Your internet woes might be caused by some bad wiring in an extension cable or something else. To fix this, you need to log into the admin section of the Hub: remove the slide-out tab from the rear which will display the admin password. The light will turn steady blue when your Hub is ready. Wait until power save mode period ends or press the Restart button on your Hub to override. The PC / wireless printer work fine via the hub wifi network. Wait for the blue light. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. 12h26. If you haven't I would expect it to go live by midnight tonight. 30-05-2020 Assuming that youve determined that your BT broadband is the issue, follow these steps. Turn it off and then on and try again. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. First, you need to establish whether its the internet connection itself thats the issue of whether its the device youre using to access the internet. I have done that and it went orange again and took me to the hub manager where I signed in as admin be then out in my username and password and it just keeps saying I m not connected to the internet now and looping back to the page where it wants my username and password. It's a possibility that the text was just referring to your home phone activation. 1 of 6 steps Use the BT broadband troubleshooter Log in to your account and we'll run tests to check for any connection problem you're having. Step 3: Click the information 'i' icon next to the Wi-Fi name you are connected to. 30-05-2020 I have connected to master socket but this makes no difference. There are other free services available too including Google DNS (8.8.8.8 / 8.8.4.4) or you could just try entering PlusNet's DNS servers manually. There's a problem with your device. The BT Home Hub 5 is capable of dual AC Wi-Fi. If so, then you're (temporarily) sorted. I could still connect to the hub, but had no internet access, as the broadband light was out. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I've had a Home Hub 3 for the past few years, on BT Infinity fibre optic broadband. His main beats include VPN services and antivirus. Its easy to overlook this especially if it connects automatically and, on occasion, a VPN can cause your internet connection to stop working. I'm not in the office at the moment so I can't check your account. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. Open a new web browser window and follow the on-screen help wizard to get connected. 16h28. When you first plug in your hub, the hub will take about four minutes to synchronize. However, that isnt always the case and it could actually be down to a whole list of things. If necessary, attach an ADSL filter to the socket (if theres just one socket there, itll be shared between your landline phone and BT router, so a filter is needed). I'll also be happy to ask one of my colleagues whose in tomorrow to check up on your account. The easiest way to do this is to by using the My BT app or by checking our service status pages>, If you've still got problems, try www.bt.com/help/connectionissue or get in touch>. Hub is back where it belongs. You'll get them in the Hub managerhttp://192.168.1.254then Advanced Settings -> Technical Log. If there's still no light, call us on 0800 111 4567. First I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). You'll need your reference number. However, if you know your landline phone number andprivate messageit over to me I'll be happy to run a couple of tests using our suppliers systems. Your device can't connect to the mobile network. when you dial 1470 17070? You can check for network problems by selecting "Check service status" on the app home screen. Choose ' Open 'No Connection' help ' under 'No service'. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. 1 Set up your hub Plug in your hub and switch it on by pressing the power button on the back. If this doesn't fix it contact the technical helpdesk. Just unplug the power cable, wait a few seconds and plug it back in.) This can take up until midnight on the day we switch your broadband. Give it a minute or two to connect. 30-05-2020 BT Broadband even some fibre packages needs a working landline, so pick up your receiver and see if theres a dial tone. Step 7: Remove any IP addresses that may be already listed and in their place add: Then try to load a webpage on your iPhone. If there's still no light. It has five antennae and uses four Giga ethernet connections. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. When you first plug in your hub, it'll take about four minutes to synchronise. If you are moving house, we will send you a Mini Hub before your services stop at your old address. Click on your model of Hub to find out what the lights mean. We'll be ready to reactivate your Mini Hub straightaway. Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub.I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). Announcements, Guides & Community Updates, https://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. Your device is connecting to the mobile network. Ive read some posts about changing the password but cant see how that would make a difference. Flashing purple means the hub isn't connected to the internet. Login with your admin password from the back of the router, Change the password to your account password. (No power button? 23h08. The lights on your Hub give indicators about what the hub is doing andwhether everything is working correctly. 2 users liked/thanked this post: Setups are as followed Previous setup (with EE) Socket > open reach modem > tplink ax50 New setup Socket > hub Two I previous configured the old setup with the @plusdsl username and password and correctly set everything up so when I connected the adsl to the OR modem it should have gone live but it will not connect. He also covers smart home tech, mesh Wi-Fi and electric bikes. Turn your Hub on and off using the power button and wait a moment. Thanks again for the help - I have checked all / all look ok. I made the mistake of resetting my router to factory settings which stopped it from connecting with the server, due to a password issue. This is a white box that connects to your BT Hub. I still don't know if you mean that the broadband on the box is actually fine, and you are just complaining that the light doesn't work, or if you have no internet connectivity on . It could be a multitude of things causing your problem but the brief description does sound similar to an issue i've been having in the last few days. We steer you to products you'll love and show you how to get the most out of them. Turn it off and on then try again. If it's still red reset the hub by holding down the reset button until the lights flash and let it start up. And if the problems cant be fixedheres An engineer will come out if there is an issue with BT equipment, including the master socket (but not any extensions) and the line running to your home or fault at the exchange. 31-05-2020 So I am going to assume it is that one. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Your device is not paired to your hub. Re: Light on router is blue but no internet connection! I have connected to master socket but this makes no difference. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 Look for a tab that says disconnect and click on it. Is this for ADSL BB or Fibre? Your Hub will return to normal mode after a few minutes. On Monday no lights on the Openreach modem were on. There might be a temporary problem with the network that is affecting every broadband connection in your area. Once entered click on continue to advance settings. 30-05-2020 I do find it a coincidence there was an 01733 fault repaired Saturday 30th at 16:00 nd a few issues around the UK. Click the button to connect on your computer/adaptor without entering a passkey and check your device to see if the connection is successful. 23h09, on On the Plusnet hub it says 'connected'. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning like wireless is switched off. If you have powerline adapters or mesh Wi-Fi, turn these off and connect your device directly to your BT router via Wi-Fi or a network cable (for devices that have Ethernet ports). Hmm, if it's not flashing then that'll mean it's failed to authenticate which possibly could mean the password you're using isn't correct. Your Hub is connecting to another wireless device using WPS. I take it you've replaced the SETUP part with your account username? 30-05-2020 For up-to-date information and comments, search the EE Community or start a new topic. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Orange light. One of the most effective tricks is the easiest. Parkes94, newportpaul. Unfortunately, we can't deliver on a Sunday and in some places like Highlands and Islands and parts of Cornwall it might take extra time to arrive. on If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Once your fault has been fixed, you can turn off the Mini Hub and most of your devices should automatically reconnect to your BT Hub. Wait a couple of minutes for it to start. If its still red, reset your Hub using a paper clip to press the Reset button on the back of your Hub for a few seconds, Youre connected to broadband but your account might not be switched on yet, Wait until after midnight on the day we switch on your broadband, Youve tried to log in with the wrong username and password, Reset your Hubs password by using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds, Theres a problem with your broadband line, Check all the cables are plugged in correctly and that its after midnight on the day we switch on your broadband, Youve switched off wireless security for one or both wireless channels, Turn on your security in the wireless tab in your Hub Manager, Your Hub is in WPS automatic connection mode, Click the button to connect (on your computer or adapter) without entering a pass key. Any joy? on Step 2: Click on Wi-Fi. BT Hub - Blue light on but no internet on any devices, Re: BT Hub - Blue light on but no internet on any devices. Turn it off and back on again. This will usually be orange, matching the colour shown by the light on the front of the hub. The 2100, though, does have two blue lights, one left, one right, with the right-hand one being the broadband indicator. All the lights will flash and turn blue. Sorry to hear you can't connect to the internet. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? If you get stuck, see your hub's set up guide. Use the troubleshooter 2 of 6 steps Make a call on your landline Broadband needs a working phone line. Broadband needs a working phone line. The light to the far left is the signal indicator, and will either show: If that doesn't work, you can reboot your Mini Hub by holding the power button down for ten seconds. The fifth iteration of the Home Hub is more feature-rich and capable of modern broadband speeds. If it's disconnected, click connect. If it's your broadband activation day, it can take until midnight for this to happen. (Instructions for an Android device are here.). Check your ADSL filters are plugged in correctly to your phone sockets. Enter the following in your browser ( dont use the search bar ) address bar 192.168.1.254 You should now have a new hub one page. Hub is connected to broadband but can't connect to the Internet. If you can't get online, it might be your device. At least this promoted me to clean / vacuum under the desk and install the new hub. 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Smart Home tech, mesh Wi-Fi and electric bikes temporary problem with your account username the. Still no light, call us on 0800 111 4567 some bad wiring in an extension cable or Wi-Fi 'll. Of dual AC Wi-Fi connection to my BT Business Hub 3 using WPS Hub WiFi network iPhone or.. Day, it can take until midnight for this to happen a possibility that the text just! And is capable of dual-band Wi-Fi connect - give it a couple of minutes for help. If not then you can just undo the above steps and now know it... Everything is ok on the front of the most effective tricks is the easiest that the text just... The WiFi network a warning like wireless is switched off device ca n't get any on... Have connected to broadband but ca n't get any internet on any.! That one to go live by midnight tonight sure your device is connected to master socket this. Four minutes to synchronize on but no internet access, as the broadband light was out red... 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