The USCIS Contact Center has a toll-free phone number open 24 hours a day, seven days a week. Si present el Formulario N-400, Solicitud de Naturalizacin, o el Formulario I-90, Solicitud para Reemplazar la Tarjeta de Residente Permanente (Green Card) en lnea o vincul a su cuenta un caso presentado de manera impresa, tiene acceso a todas las funciones de la cuenta descritas anteriormente (como una bandeja de entrada segura y la capacidad de ver notificaciones, responder a RFE, verificar el estatus del caso, etc.). In case the automated system cant satisfy your queries, itll transfer the call to a live representative. Official websites use .gov Also, press two if you want an answer to the question. Press 2 to inquire about the priority cutoff date, Press 3 to enter the services section specifically for US citizens, Press 4 to enter the services section meant for LPRs, refugees, asylees, and conditional residents, Press 5 for information related to temporary visitors, Press 6 for information related to employers, Press 8 if youre experiencing technical failures while submitting an electronic application form, Press the hash (#) key for information related to deferred action, Press the star (*) key for information related to provisional unlawful presence waivers, Questions about citizen application processes, Requests regarding citizenship applications, Scheduling or managing in-person interview appointments, Check if there is any processing time already applied to your case, Check for the priority date, if applicable, Have a pen and paper on-hand to take down important notes, Gather any important information needed for the call, such as receipt numbers or alien registration numbers, Block out enough time in your schedule to be on hold and conduct your business with the USCIS agent, Record the date and time of the call before dialing, Write down the name of the USCIS Representative who takes your call, Record any reference numbers provided over the course of the call, In some cases, escalate a call to an immigration officer. La agencia est revisando la poltica actual para determinar si los empleados del mismo bufete de abogados que el representante legal pueden comunicarse con el Centro de Contacto de USCIS sin tener que presentar un Formulario G-28 por separado. As a result, they can answer many more questions about your case. Contact Us 1.800.375.5283TTY: (800) 767-1833Visit an office Sign In Access USCIS online services. The more specific you can be, the more likely it is that youll get a helpful response. While USCIS does not have its fax numbers, offices may choose to give one when appropriate. Press 1 - to call USCIS and get a form. Press 3 enter the US citizens services section. You can reach the USCIS Contact Center at 1-800-375-5283, a toll-free number. In order to talk to a live person, you must traverse the automated voice assistance system by dialing 1-800-375-5283. Still, theOffice of the Citizenship and Immigration Servicesassists individuals and employers in resolving difficulties they are experiencing with the immigration process. If you want the answer to the question, press 2 as well. Know any other ways to contact US Citizenship & Immigration Service (USCIS)? Call the USCIS Contact Center. We are available Monday through Friday, from 8 a.m. to 8 p.m. Eastern time, except when the federal government is closed. Si usted present un formulario en papel y el nmero de su recibo comienza con otras letras, usted puede crear una cuenta y agregar el caso que present en papel para recibir alertas automticas. This will only hinder your chances of getting the help you need. The premium processing lines toll-free number is 1-866-315-5718. Thank you for contacting USCIS. They are, however, still unable to evaluate Requests for Evidence, issue duplicate notices, or provide legal advice. Check the status of your online case/application. If USCIS is unable to reach the individual after the second attempt, the USCIS Contact Center will send an email stating that the agency tried to reach them and instructs them to call back or use other tools. 1. Si USCIS no puede comunicarse con la persona despus del segundo intento, el Centro de Contacto de USCIS enviar un correo electrnico que indica que la agencia trat de comunicarse con la persona y le pedir que devuelva la llamada o use otras herramientas. What you should emphasize is the key option. Dont use profanity or offensive language. A .gov website belongs to an official government organization in the United States. Because this federal agency covers the whole country, it receives a large number of consumer assistance inquiries. Reply . The Editorial Team at HomeAbroad is comprised of subject matter experts who are real estate professionals, mortgage advisors, content experts and research associates. Depending on what the goal of your call with USCIS is, a representative may or may not be able to help you. Callers can press 1 to hear information on Immigration Services including: Attorneys, community based organizations, and employers should also press 1. Share sensitive information only on official, secure websites. If it cant, then itll route the call over to a live person. This page was not helpful because the content. The officers handle the most complex inquiries, schedule in-person services, and assist with biometrics rescheduling. Share sensitive information only on official, secure websites. A .gov website belongs to an official government organization in the United States. Please call the USCIS contact Center at 1-800-375-5283 for additional assistance. Live Chat. A .gov website belongs to an official government organization in the United States. Official websites use .gov How to Speak to a Live Person at USCIS in 2022? ROUTINE USES: The information provided may be used by and disclosed to DHS personnel and contractors or other agents who need the information to assist in activities related to your inquiry. and can send a secure message from within your. The USCIS Contact Center wait times have increased due to a number of reasons, including decreased staffing levels, something USCIS is actively working to address. Also, sign up for Case Status Online to: . AUTHORITIES:The information requested is collected in accordance with the Immigration and Nationality Act, as amended. Review our. To address the growing need for customers to obtain information quicker and through multiple access points, USCIS broadened the traditional call center business model to include web-based self-help tools. How Do I File An Equal Employment Opportunity Complaint? ) or https:// means youve safely connected to USCIS participates in community outreach activities to educate the public, improve conversation and visibility, and obtain input on USCIS operations. If your questions are still unanswered and want to talk to a representative, then press the keys accordingly. Individuals will need to answer some verification questions before USCIS can share information about a case. 28 165 165 comments Best Add a Comment CORosh 2 yr. ago call in and say "technical support" and then say "technical problem" .. and there you go you are connected to an agent. How to Prepare for Your Call with USCIS Customer Service? CSRs will be your first point of contact when you call the above number (after navigating through the Interactive Voice Response system). USCIS tries to return calls during normal business hours, but calls are assigned on a first-in/first-out basis (across the country) to keep service timely. La persona que llama tambin recibir un correo electrnico que confirma que su consulta ha escalado a otro nivel. An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. Looking for U.S. government information and services? E-Verify Login Support: You can reset your E-Verify password or login ID online at https://idp.uscis.gov/forgot-password/user-id. The information will be shared in accordance with approved routine uses, as described in the associated published system of records notices, available at www.dhs.gov/privacy. Community outreach programs include a wide range of themes. Cmo puedo asegurarme de que me devuelvan la llamada? The best phone number for US Citizenship & Immigration Service (USCIS) is their 800-375-5283 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. This redesign has cut the amount of time required to listen to the entire main menu from 2 minutes and 50 seconds to only 38 seconds. USCIS's customer service hours of operation are Monday through Friday, from 8 a.m. to 8 p.m. For Employees. USCIS Contact Service Center Saturday Hours. New Call Menu for USCIS 1-800 Customer Service Number. TTY: 877-875-6028. Be friendly and polite to the customer service representative. Sign up Si present un formulario en lnea a travs de myUSCIS, tiene acceso a todas las funciones de la cuenta (como una bandeja de entrada segura para mensajes y la capacidad de ver notificaciones, responder a RFE, verificar el estatus del caso, etc.) You can get live help from USCIS Monday through Friday, from 8am to 8pm Eastern Standard Time, except on federal holidays. the .gov website. Before diving into the process for reaching the customer service representative at USCIS, we must first have an understating of how the USCIS helpline works. Press 4 to locate the nearest USCIS local office or application center. However, this necessitates that you select the appropriate software parameters to access a live person on the other end of the line. But to get through, you need to navigate the automated voice assistance system. Case Status Online Case Status Search (uscis.gov). They are meant to respond in 30 days but . Los representantes de Nivel 1 les dicen a las personas que llaman si su problema est en la categora urgente o no urgente. Un sitio web oficial de U.S. Department of Homeland Security, Este es el sitio web de prueba de USCIS. You can also chat with Emma, the USCIS virtual assistant, by clicking on the Ask Emma icon in the upper right corner of the USCIS website. Se tomar una decisin a base de los criterios actuales de. Tambin puede enviar una consulta de caso o una solicitud de servicio mediante. An official website of the U.S. Department of Homeland Security. The USCIS live assistance centers operating hours are 8 am to 8 pm from Monday to Friday. We use cookies to ensure that we give you the best experience on our website. USCIS has official social media accounts on Facebook and Twitter. (LockA locked padlock) That is why people at USCIS encourage people first to try other methods to get the answers they need. Secure .gov websites use HTTPS Callers can use their own interpreter. Press 1 for the English language. DHS also eliminated the previously announced numerical cap on the similar Process for Venezuelans. Press 1 check the status of your case/application. Our website gives you several ways to track your case and get answers to your immigration questions. Si no present su caso en lnea, pero tiene un nmero de recibo que comienza con IOE, tiene acceso a todas las funciones de la cuenta DESPUS de que (1) cree su cuenta en lnea Y (2) vincule su presentacin impresa a su cuenta myUSCIS y use el Cdigo de Acceso en Lnea (OAC) nico que USCIS proporciona por correo. You can get in touch on their social media handles. There are certain fixed hours within which you need to call. Guiding Newcomers and Foreign Nationals through their international journey in USA. Estoy revisando las opciones en el men de opciones del sistema de respuesta de voz interactiva (IVR) de USCIS, pero no obtengo asistencia en vivo. Accurate_Fee_3237 . Jan. 12: Secretary Mayorkas Extends and Redesignates Somalia for Temporary Protected Status for 18 Months, Jan. 10: Immigration relief for those impacted by California storms, Jan. 5: New Processes for Cubans, Haitians, and Nicaraguans; Continued Process for Venezuelans, Immigration Relief in Unforeseen Circumstances, Form I-134A, Online Request to be a Supporter and Declaration of Financial Support, Processes for Cubans, Haitians, Nicaraguans, and Venezuelans. But if you need to talk to a representative to discuss your case, you need to call the USCIS customer service center. USCIS utiliza GovDelivery para enviar un mensaje de texto y correo electrnico a personas con consultas pendientes no urgentes. This page was not helpful because the content. If you previously filed a case online, you can sign into your account to send questions about your case from your account inbox. Updated 04/30/2013. The wait times are generally shorter at the beginning of the workweek. How to Make Your Communication with the USCIS Contact Center More Effective. However, the Interactive Voice Response system is open 24/7. Official websites use .gov Below, we break down the things that can and cannot be resolved over the phone. Press 2 to inquire about the latest petition youve filed with the USCIS. Cundo tiene sentido comunicarse con el Centro de Contacto de USCIS? La mayora de las consultas se pueden manejar en el Nivel 1 o el agente determinar si necesita ayuda en el Nivel 2. Rescheduling requests for interviews or oaths are sent to field offices as service requests. Get your call transferred to a field office. Military Help Line El volumen de llamadas es mayor los lunes y tiende a disminuir durante la semana. USCIS makes two attempts to contact customers. If we need more time to respond to your inquiry, well contact you within two federal government workdays to explain why we need additional time and provide you with an estimated response time. But they cannot answer specific questions about a case or provide legal help. However, failure to provide the requested information may delay or prevent USCIS from responding to your inquiry . For technical support with the USCIS online account, use this. Every time I've called they ask if you've created an online account then move on to talking about normal processing times and look up times online for your assigned office. I-130 Texas Service Center . Youll be making your way through the following options on the phone call: You can navigate the service menu to find the answers youre looking for. Enjoy the rest of your day" and they disconnected me. Ayuda automatizadaNuestro sistema de telfono nuevo de reconocimiento vocal provee contestaciones a preguntas generales las 24 horas al da. Si la solicitud se relaciona con un posible procesamiento expedito de una solicitud o peticin pendiente, esa decisin la toma la oficina local o el centro de servicio que tiene el caso, y el Centro de Contacto de USCIS solo es responsable de enviar la solicitud a la oficina local o centro de servicio para el procesamiento del caso. Immigration to the United States is a hectic ordeal. If you have applied online, you can also find your receipt number in your online account. Si la solicitud est relacionada con una cita urgente, ser revisada por el personal del Nivel 2. This redesigned Interactive Voice Response (IVR) system provides customers with streamlined access to immigration information, case status, and customer service representatives. El Centro de Contacto de USCIS ha hecho cambios para reducir la dependencia de la asistencia telefnica en vivo al mismo tiempo que promueve el uso de herramientas de autoayuda en lnea y los canales de consulta digital. Comparta informacin sensible slo en sitios web oficiales y seguros. Mailing addresses are available at theFind a USCIS Officepage on the USCIS website. Cmo me aseguro de que se tenga en cuenta mi peticin para el procesamiento expedito? 2023 HomeAbroad Inc. All rights reserved. You can also access other USCIS services. The information on this page is out of date. In addition, there is always automated information available through a menu of interactive alternatives. Only the people who need to attend should come. All USCIS Contact Center services are offered in English and Spanish, and the wait times are the same for both languages. If you have a case receipt number starting with IOE, you can create an account and send questions through your inbox. Las personas debern responder algunas preguntas de verificacin antes de que USCIS pueda compartir informacin sobre un caso. La oficina local debe entonces tomar la decisin. An official website of the U.S. Department of Homeland Security, An official website of the United States government. The field office must then make the decision. Many years ago, USCIS set up the National Customer Service Center. The United States Citizenship and Immigration Services (USCIS) is a Department of Homeland Security division that administers the adjudication of immigration applications and inquiries. Biometrics appointments are scheduled automatically. The redesignation will allow eligible individuals who have continuously resided in the United States since Jan. 11, 2023 to obtain TPS. We have many resources to help you achieve your goals. How can I make sure I get my call returned? The offices are small. If you have comments and/or questions related to the agency's Section 508 program, please contact the Section 508 Coordinator via email at USCIS-Section508@uscis.dhs.gov. Revise su correo electrnico y mensajes de texto en busca de estas notificaciones, ya que lo ayudarn a prepararse para la devolucin de llamada. When responding to email requests for case-specific information, USCIS employees should exercise a discretion since privacy and identity concerns may arise. Also, sign up for Case Status Online to: . Esto no significa que haya un problema con su caso. Also, press this number if you want to report an alleged violation of immigration law. A .gov website belongs to an official government organization in the United States. A .gov website belongs to an official government organization in the United States. If you submitted a paper form and your receipt number begins with other letters, you can create an account and add your paper-filed case to receive automatic case alerts. If your queries remain unanswered, press the keys as directed. Receive automatic case status updates by email or text message, . Secure .gov websites use HTTPS Tier 2, staffed by USCIS Immigration Services Officers, receives regular training on inquiry resolution and the most frequent challenges faced by customers, as well as the same immigration training required of all USCIS officers. However, Contact Center workers are prohibited from providing case-specific information to protect benefit requestors privacy. On the USCIS website, you'll discover a comprehensive list of foreign jurisdictions and field offices and contact information. Sign In Create Account Sign In Create Account Find a doctor Find an English or citizenship class Learn about the naturalization process Learn about citizenship rights and responsibilities Schedule an appointment Most inquiries can be handled at Tier 1 or the agent will determine if Tier 2 needs to assist. In addition, diverse USCIS processes may require specialized mailing addresses, as appropriate. 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